Product Return/Repair Terms:

All returned products must be 100% complete and in original “NEW - UNOPENED” condition, with all packaging, software, manuals, blank warranty cards, and any other accessories and documentation included.

Restocking fees of 15% apply to all product returns for “refund” or “Merchandise Credit”.

An inspection fee of $89.00 will be charged on all products that are returned as defective but tested without a defect being found “no fault found”.

All shipping charges related to merchandise return and return for repair /replacement are at customer’s expense and must be prepaid.

All returns must be accompanied by a return authorization from CTI. This is not your return authorization; a return authorization will be issued based on the information received in this request. The return authorization sent back to you in response to this request must be included with your return or the return will be refused by our warehouse.

If the condition of the returned product does not meet the terms of CTI’s return policies, or the exact product is not received by CTI as listed on Return Authorization, the product will be returned to the customer, at the customer’s expense.

Dead on Arrival Returns:
All DOA Return/Repair requests must be made within 10 days of original receipt of shipment by customer and returned to CTI within 5 days of Return/Repair Authorization issuance.  DOA products will be replaced or allowed to be returned for Credit without a restocking fee.

Warranty Returns:
All warranty Return/Repair requests must be made and returned product received by CTI within manufacturer’s warranty period. Products returned under warranty are not eligible for refund or merchandise credit. All products returned under warranty will be processed per the manufacturer’s original warranty.

Returns for Credit:
CTI Non-Stocked Products
CTI will not accept returns of CTI Non-Stocked products once they have been opened.  Before opening each product please check its packaging and label carefully to be sure you received the correct product and version.  If the supplier’s original packaging and seal is still intact, the product is eligible for exchange or return for merchandise credit.  Request for return/exchange must be made within 15 days of the original invoice date of the purchase or the request will be denied.

CTI Stocked Products
Customers may return CTI stocked products within 15 days of original invoice date for an exchange, refund or merchandise credit.

Custom (Non-Stock) Orders:
Custom (Non-Stock) orders are not returnable and are non-refundable with the only exception being DOA products.  All sales on custom orders are final.  (Exception: DOA products)

Shipping Errors:
Customer must notify CTI within five days of receipt of products in the event of a shipping error by CTI.  CTI will correct all shipping errors made by CTI at no additional shipping cost to customer. Errors made at the time of order by the customer (i.e., customer ordered the wrong product) will fall under CTI’s applicable return policy above.

Order Cancellation:
All “stocked product” order cancellations will be accepted at no charge to customer if the order has not yet been processed or shipped.  All other cancellations are subject to CTI’s standard return policies as detailed above.