Motorola Canopy
RMA Form
Customer Information:
Business Name:
Contact Name:
Street Address:
Suite Number:
City, State Zip:
Phone:
Fax:
E-mail:
Retype E-mail:
Instructions:
Please fill out the form below. Once completed you will be shown which items are within warranty and are allowed to be shipped in for final approval by Motorola. If any item is shipped without approval you will be charged a handling fee and shipping back to your location.
You will be automatically sent an email with information regarding the packed equipment.
THE EMAIL MUST BE PACKED WITH ITEMS SHIPPED.
If you do not receive an email within 20 minutes of submitting please contact CTI at (773) 667-4585 ext. 4 (customer service).
Model Number
Description of Problem
Was the Unit
In Service or DOA
ESN#
0A003Exxxxxx
MSN#
606xxxyyyy
1:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
2:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
3:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
4:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
5:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
6:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
7:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
8:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
9:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
10:
--Select--
9000AP
9000APC
9000APF
9001AP
9001APC
9001APF
9000SM
9000SMC
9000SMF
9001SM
9001SMC
9001SMF
9000SMQ
2400AP
2401AP
2450AP
2451AP
2400SM
2401SM
2450SM
2451SM
2400BH
2401BH
2400BH20
2401BH20
5200AP
5201AP
5250AP
5251AP
5200APZ
5250APZ
5200SM
5201SM
5250SM
5251SM
5200SMZ
5250SMZ
5200BH
5210BH
5201BH
5211BH
5210BH20
5211BH20
5400AP
5401AP
5450AP
5451AP
5400APZ
5450APZ
5440AP
5440APC
5441AP
5441APC
5400SM
5401SM
5450SM
5451SM
5400SMZ
5450SMZ
5440SM
5440SMC
5441SM
5441SMC
5400BH
5401BH
5400BH20
5401BH20
5700AP
5701AP
5750AP
5751AP
5700APZ
5750APZ
5700SM
5701SM
5750SM
5751SM
5700SMZ
5750SMZ
5700BH
5701BH
5700BH20
5701BH20
1070CK
1070CK-02
600SS
ACPSSW-13
AN900
27RD
Module does not power on
Module does not establish Ethernet Connection
Module does not establish RF link
Module cannot be upgraded
CMM is malfunctioning
Surge Suppressor is Malfunctioning
Reflector Kit is Malfunctioning
110v power supply is malfunctioning
110v/220v switching power supply is malfunctioning
Cat5 cable tester is malfunctioning
Other (Please explain below)
If Other:
In Service
DOA
I certify that the above equipment is accurate and complete.
Inaccurate information will cause a delay in the RMA process.
Submit Form